Submit Problem Report

Customer Support Agents are available 24 hours a day, seven days a week to reset passwords, to monitor system outages, and to take questions on a wide variety of computer problems. The Customer Support Center (4Help) consulting service is available from 8:00 a.m. to 5:00 p.m. Monday through Friday to assist with questions that require a phone consult. 4Help services are available to current Virginia Tech affiliates only.

If you need your password reset, wish to report a system outage, or are having difficulty using this form, please call 540-231-HELP (540-231-4357).

Click here to submit a request related to Scholar.

Did your password STOP working?
Wed Jan 2 08:09:38 EST 2013

Remember, passwords expire every year so you may need to change your password. Go to:

https://my.vt.edu/accounts/recover/

 

For any other password problems, call 540-231-HELP (540-231-4357). We cannot change passwords using this form.

 

Password not Working? Don't use this form.

Instructions/Notes

The required fields are marked with an asterisk (*). Make sure to enter a detailed description of the problem. If applicable, be sure to include the name and version of the application(s) being used.

Attachments are limited to 5MB of uncompressed data.

The Virginia Tech Information Technology Department is not responsible for loss or damage to files on your computer and by requesting service from 4Help, you agree to indemnify and hold Virginia Tech and its employees, officers, and agents harmless from and against any and all liability for any harm, injury, damage, claims, demands, actions, causes of action, costs, and expenses of any nature that may result from support services you accept for your personal computer.

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